We’ve all heard of the term cowboy builders. Often when a job goes wrong, or there are significant delays to delivery, the blame falls to the builder or installer. However, there are often factors outside of your control causing these issues.
In our experience, a concerning number of installers and fitters turning to us have experienced issues with their previous suppliers. Being left out in the cold at key moments.
Where are my windows?
We hear stories of late delivery far too often. It’s one thing having to delay at the start of the job, due to a slow supplier. Having to halt construction in the middle of a job is far more problematic.
Leaving a customer with gaping holes in their homes is not something any installer wants to deal with. Not only does it damage your relationship with that customer, but it can also lose you money through labour costs.
Window and door frames arriving on-site damaged is another all too common issue. Crushed or warped frames, cracked glass, we’ve heard it all. You would hope that ensuring your frames are as safe and secure as can be, would be a primary concern for any supplier. Unfortunately, that’s not always the case. You’ve probably had to grimace once or twice at valuable frames arriving strapped down to the back of a flatbed truck.
Another problem many of our clients have experienced in the past is poor build quality. Perhaps less obvious at the time of installation a poorly constructed set of windows or doors can begin to fail far quicker than their expected life would suggest. Finishing and joint strength stand out as key concerns, which are often overlooked. This is often viewed as a fault with the installer, but we know that’s not the case.
We take great pride in being one of the UK’s most trusted timber window suppliers and we invest heavily in making sure we provide unbeatable service and ultimately unbeatable natural wood windows and doors.